Frequently Asked Questions

1. What is Minibubsy?

Minibubsy is an online children's clothing and footwear store offering thoughtfully selected styles for children ages 5-13 years.

Shipping & Delivery

2: Do you offer free shipping?
A: Yes, we do! We're proud to offer free standard shipping on every single order, with no minimum purchase required for USA & Canada. We believe that transparent pricing means no surprises at checkout, so the price you see for your items is the total price you'll pay. It's our way of saying thank you for choosing Minibubsy.

3: Where do your products ship from?
A: All Minibubsy orders are fulfilled and shipped from within the United States. This allows us to provide efficient processing and reliable delivery times for customers across the USA & Canada

4: How long will it take for my order to arrive?

How long does delivery to USA take?
A: We break down the timeline into two parts: processing and transit. Our team typically takes 1 business day to carefully process, quality-check, and package your order. Once shipped, standard delivery within the USA usually takes an additional 2-4 business days. So, from the moment you order, you can expect your Novriza package to arrive within 3-5 business days.

How long does delivery to Canada take?
Allow 1 business day for handling after payment confirmation. Transit is estimated at 6-8 business days, for an estimated total of 7-9 business days. These are estimates; carrier operations, customs review, weather, holidays, and other events can affect arrival.

5: How can I track my order?
A: We want you to be able to follow your package's journey every step of the way! Once your order is shipped (typically within 1 business day of placing your order), you'll receive a shipping confirmation email that includes your unique tracking number. You can use this number on the carrier's website (like USPS, UPS, FedEx or Canada Post) to see real-time updates. Please allow up to 24 hours for the tracking information to become active after you receive the email.

How do I track a Canadian order?
After dispatch, Minibubsy sends tracking information by email. Carrier tracking can take up to 24 hours to show its first scan. Use the existing order-tracking page or contact Minibubsy through the support channels on the Contact Us page if the tracking information does not update

6. What if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible with your order number and relevant photos.

Our team will review the issue and help you with the next steps.

7. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as within 24 hours after placing your order.

Because orders may enter processing quickly, we cannot guarantee that a cancellation or change will be possible once processing or shipping has begun.

8. Are products suitable for children ages 5-13?

Our collection is designed for children across the 5-13 years age range. Please check each product page for the specific available sizes and recommended age range.

9. How do I choose the right size?

We recommend reviewing the size chart provided on each product page before placing your order.

If you are between sizes, please use the measurements provided on the individual product page to help choose the best fit.

10. What payment methods do you accept?

Available payment methods will be displayed securely during checkout.

12. Can I contact you if I have another question?

Absolutely! If your question isn't answered here, please contact our customer support team.

•Email: support@minibubsy.com

•Phone:  +1 802-974-0975

•Business Address: 652 US Route 130, Suite #2, Hamilton, NJ 08691, United States.

•Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

 

We’re happy to help!